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Top 5 Things To Look For In An IT Support Provider

April 16, 2014/0 Comments/in Blog, General, IT Equipment Leasing For Business, WestWon Resellers & Partners/by Jess Wells-Flint

A good IT support provider is a company that is able to listen to and understand your businesses needs. It is also vital to partner with a company that you will feel comfortable working with on a regular basis. With a large increase in the number of IT companies to choose from, it can make the selection process much more problematic. WestWon Leasing IT partner, Tegen, shares its perspective on how to go about finding the right IT partner and suggests you consider the following 5 points…

How To Find The Right IT Partner

1. Take References

These provide a different point of view and therefore give you something to compare your viewpoints with – they may give also you a glimpse into a company’s work ethics and ‘habits’. This is invaluable information from someone who has already had experience with them.

2. Look at partners

The easiest and quickest way to check potential partners’ credibility is to have a look at their website and search for any certificates, qualifications and/or industry accreditations that back-up their IT knowledge and skills. A company with an array of partners signifies that they have access to the latest solutions. By forming strong partnerships with big brands, their service quality should excel.

3. Expect clear pricing

It is always good to know how you will be charged, amounts may vary depending on the service that is being provided. Remember to always check what is included in the cost to avoid any hidden or extra charges, and also what IT lease finance options are available.

4. Look for competency proof

Ask potential suppliers to provide their service level agreements defining response times and resolution targets. Or alternatively, why not personally test the service out yourself. An IT partner who keeps you on hold, or where you have to go through a variety of stages on the phone before you are physically able to speak with a member of the Service Desk team is probably not a partner you want to work with.

5. Book a meeting

Companies that recruit the best staff will usually be able to deliver the best services. People do business with people, so look out for company/individual awards that may represent a good work ethic where employees are valued by the company.

For more information about IT support, and to see how Tegen could benefit YOUR business see www.tegen.co.uk

Can I Get Out Of A Business Computer Lease Agreement?

January 7, 2014/0 Comments/in General, IT Equipment Leasing For Business/by Jess Wells-Flint

You choose your supplier of computer equipment; you agree a price and then acquire the kit via a leasing company under a lease agreement, typically over a term of between two and five years. But then, circumstances change, and you are suddenly left with a lease for IT equipment that you no longer need with months of outstanding payments to make.

In this scenario, you may wish to terminate your lease agreement and send the leased computer equipment back, but this is not always easy to do without settling the agreement.

All lease agreements contain clauses that say you can cancel the agreement, but you must still pay the outstanding lease rentals. This is only fair and reasonable – after all, if you bought a house and after a few months decided you wish to move again, you would not expect to be able to hand the keys back to the mortgage company without honouring the terms of your mortgage agreement.

Early settlement of a lease agreement

Ask for a settlement figure

The first thing to do is to speak to the leasing company and ask for a settlement figure. This is the amount of money that the company will accept to terminate the agreement. If you have signed a lease rental agreement, you will then have to hand the equipment back to the leasing company.

Negotiate the purchase of the leased equipment

Alternatively, you can try and negotiate purchase of the equipment from the leasing company. Leasing companies, banks, lessors, finance companies, underwriters – (they all are exactly the same) do not like bad debts. They may say you have to return the equipment as they are the legal owner of the equipment, but the chances are they will not want to take it back. Secondly, if they fear you may not be in business much longer then again, they may be more inclined to negotiate with you.

Transfer the equipment lease

Another idea is to pass the lease onto another company. Transferring a lease to a third party is possible subject to a small charge, assuming the credit profile of the third party is either equal or better than yours. But, you must tell the leasing company first as they have to agree to the transfer. Some companies get around this by sub-letting the equipment, but under the terms of many leases, this is not normally allowed.

What if the leased equipment is defective?

If the equipment does not work or there are serious quality issues with it, you should take this up with the computer supplier direct. If the equipment is defective, you could still obtain a settlement figure and ask the supplier to pay for it.

For more information about IT leasing, computer leasing and software leasing contact WestWon on Tel: 01494 611 456

Leasing IT, Computers, Hardware and Software Makes Business Sense…

November 18, 2013/0 Comments/in Computers, General, IT Equipment Leasing For Business, Networking/by Jess Wells-Flint

Whether you are a new start business or a long established company, leasing IT technology such as computers, tablets, servers and telecoms makes perfect business sense. First and foremost, it allows you to acquire the technology you need when you need it – without tying up capital or existing lines of credit. And it also safeguards against future obsolescence – a major issue for IT and computing equipment. New equipment can become out-of-date very quickly and leasing you IT equipment, software and services makes life much easier when it comes to acquiring new and improved models and upgrades.

Key Benefits of IT Leasing

WestWon provides finance for hardware leasing, software leasing, infrastructure leasing, telephony leasing and services leasing, allowing your business to:

Stay up-to-date – Given the rapid pace of technology change it clearly makes sense to lease rather than buy depreciating IT assets so you can upgrade easily in the future.

Keep your cash flowing – You have immediate access to the latest resources without having to tie up large sums of capital, while spreading the cost of your investment over the useful life of your equipment.

No crossed lines – Lease rental agreements do not impact your other borrowing options or lines of credit.

Multiple items, one agreement – Effective IT is about so much more than just hardware. You can easily include items such as software, networking and support under one monthly payment for simpler budgeting.

Check out the pros and cons of leasing v buying – WestWon offers a state-of-the-art online quotations system, providing instant quotations and highly competitive rates. There is no easier way to assess your options.

To find out more about leasing for all your technology needs, contact the WestWon IT experts on Tel: 01494 611 456 or email [email protected] for an instant quote and best leasing rates. You can also download the WestWon Asset Finance for IT Equipment and Projects Leasing Fact Sheet from our Leasing Fact Sheet Page. Or produce an instant quote with our online calculator now.