What Should You Look For When Choosing An IT Support Provider?

In today’s competitive marketplaces,  IT infrastructure is at the heart of most if not all successful businesses. Not only is it essential to source the right IT equipment, software and telecommunications solutions for your specific needs, it is also important to think about on-going maintenance of these systems and future upgrades as well. Larger organisations generally have in-house resources at their disposal, but for small to medium sized companies in particular, it is often preferable to outsource their IT support. But how do you go about finding an IT support provider that understands your business and that you will feel comfortable working with on an on-going basis?

Here are 5 tops tips for choosing an IT support provider.

1. Take references

You may well have a successful meeting with a potential IT support supplier, but taking references will provide a different point of view and can also give you an insight into the company’s work ethics and ‘habits’. Information from someone who has experience of working with your would-be provider can be invaluable.

2. Check out potential partners thoroughly

The easiest and quickest way to check potential partners’ credibility is to have a look at their websites and search for any certificates, qualifications and/or industry accreditations that back-up their claims regarding IT knowledge and skills. A company with an array of partners, for example,  signifies that they have access to the latest solutions and should be able to provide a quality service.

3. Expect clear pricing

It is always good to know how you will be charged, especially given that amounts may vary depending on the service that is being provided. Remember to always check what is included in the cost to avoid any hidden or extra charges, and also what IT lease finance options are available.

4. Look for proof of competency

Ask potential suppliers to provide their Service Level Agreements (SLAs)  defining response times and resolution targets. Or alternatively, why not test the service out yourself. An IT partner who keeps you on hold, or where you have to go through a variety of stages on the phone before you are connected to a member of the Service Desk team is probably not a partner you want to work with.

5. Talk to the employees

Companies that recruit the best staff will usually be able to deliver the best services. People do business with people, so look out for company/individual awards that may represent a good work ethic and a company that values its employees.

Finally, it is worth remembering that it is often possible to include project management and maintenance costs in a lease agreement. For more information about IT leasing options, call WestWon on Tel: 01494 611 456 or download our Lease IT brochure.

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